Refund policy

Returns & Refunds Policy

Walker Skin Protect

We stand behind Walker Skin Protect with a 180-Day Satisfaction Guarantee, beginning on the date your order is delivered.

Last updated: October 14, 2026

180-Day Satisfaction Guarantee

Your satisfaction is our priority. If you are not fully satisfied with Walker Skin Protect for any reason, you may request a full refund within 180 days of delivery.

Because our serum is a personal-care product meant to be used, you do not need to return the bottles — even opened or used — to receive your refund. No hard questions and no fine print.

How to Request a Refund

To request a refund, email contact@walkerskinprotect.store with your order number and the email address used to place the order.

Once your request has been reviewed and approved, we will refund your purchase to the original payment method.

Refund Processing

Approved refunds are issued to the original payment method within 2 business days of approval. Processing times may vary depending on your bank or payment provider.

If your approved refund has not appeared within 10 business days after it was issued, please contact us at contact@walkerskinprotect.store.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective or incorrect, contact us within 30 days of delivery at contact@walkerskinprotect.store.

Include your order number, a description of the issue and clear photos. Once the claim has been reviewed and approved, we will provide a replacement or a full refund at no additional cost to you.

Promotional Orders and Free Items

Orders placed through a promotion such as Buy 2, Get 1 Free or Buy 3 Bottles, Get 3 More Free remain fully covered by this guarantee.

• Your refund equals the amount you actually paid for the order.
• Free promotional items and complimentary gifts have no independent cash value and are not refunded separately.
• You are not required to return any bottles, paid or free, to receive your refund.

Complete promotional conditions are available on our Promotion Terms page.

Optional Priority Shipping Fees

Standard shipping is free. If you selected optional paid Priority Shipping, that fee is non-refundable, except where your order arrived damaged, defective or incorrect.

Order Cancellations

Please contact us as soon as possible if you need to cancel an order. While we will make reasonable efforts to accommodate cancellation requests, we cannot guarantee cancellation once processing or fulfillment has begun.

If an order is successfully cancelled before shipment, any approved refund will be issued to the original payment method.

Contact

For questions regarding refunds, damaged items or our satisfaction guarantee, please email contact@walkerskinprotect.store.

Our support team typically responds within 24 to 48 business hours.